Refund Policy

At Iron Wood Coffee Co, we want you to be completely satisfied with your purchase. Please read our refund policy carefully.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging.

Non-Returnable Items

Due to the nature of our products, opened coffee bean packages cannot be returned for hygiene and safety reasons.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at support@ironwoodcoffeeco.com.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Contact Us

For any questions about our refund policy, please contact us at support@ironwoodcoffeeco.com.